Terms & Conditions

These Terms & Conditions govern the use of the Project Cyprus Tours website and the booking of excursions, transfer services and related services offered by Z.M. The Project Travel and Tour Ltd. They also include the cancellation and refund terms that apply to bookings made through the website.

1. Acceptance of Terms

By accessing this website or booking any service through Project Cyprus Tours, you confirm that you have read, understood and agreed to these Terms & Conditions. If you do not agree, you should not use the website or complete a booking.

2. Services Covered

These Terms & Conditions apply to the services offered through the website, including:

• Excursions and tours
• Transfer and transport services
• Additional transport services such as coach hire, minibuses and taxi services offered through the website
• Bookings made through integrated booking tools or partner platforms

Some services may also be subject to additional supplier, operator or platform-specific terms shown during the booking process.

3. Bookings and Confirmation

A booking request is considered confirmed only after the relevant booking process has been completed and the customer receives a confirmation by email, through the website or via the booking platform used for the service.

• Customers must provide accurate and complete booking information.
• We may contact the customer to clarify booking details before final confirmation.
• All bookings are subject to availability.
• We reserve the right to refuse or cancel a booking where necessary for operational, safety or legal reasons.

4. Pricing and Payment

Prices shown on the website are generally displayed in Euro unless stated otherwise. Where applicable, VAT and inclusions are shown in the relevant booking flow or service description.

• Payment may be collected directly through the website, through an integrated booking system, or by a service partner depending on the service.
• A booking may require full payment, partial payment or deposit payment depending on the activity or supplier.
• Customers are responsible for reviewing what is included and excluded before completing a booking.
• Any bank fees, card fees or exchange rate charges charged by third parties remain the responsibility of the customer unless otherwise stated.

5. Customer Responsibilities

Customers are responsible for ensuring that the information they provide is correct and that they are fit to participate in the booked activity or service.

• Customers must follow any participation instructions, safety directions or meeting-point instructions provided for the booked service.
• Customers are responsible for checking the activity description for suitability, duration, inclusions and exclusions.
• Where minors travel, the accompanying adult is responsible for them throughout the activity.
• Children, except infants under 1 year old, may require a separate bus seat ticket in line with Cyprus law and operational requirements.
• Customers are responsible for their own personal belongings during tours, transfers and activities.

6. Attendance, Pick-Up and Delays

Customers should arrive on time at the scheduled meeting point or pick-up point shown in the booking details.

• Customers are advised to arrive at least 10 minutes early unless another time is clearly stated.
• We reserve the right to proceed with the service if a customer is late.
• Refunds are generally not provided for late arrival, failure to attend or no-show situations.
• Seat reservations on buses are generally not available in advance, except where required for accessibility or as otherwise stated.

7. Cancellation and Refund Policy

Cancellation terms depend on the type of service booked. Deadlines are based on the local time of the activity or service.

Excursions, tours and activities

• Cancellation up to 24 hours before the activity start time: full refund.
• Cancellation less than 24 hours before the activity start time: no refund.
• Changes requested within 24 hours of the activity start time are not guaranteed and may not be accepted.
• No-show bookings or missed departures are non-refundable.

Additional transport services such as coach hire, minibuses and taxi services

• Cancellation made 2 weeks in advance of the service start time: full refund.
• Cancellation made 1 week in advance of the service start time: 50% refund.
• Cancellation made less than 72 hours before the service start time: 25% refund.
• No-show bookings or missed departures are non-refundable.

Weather or operational cancellation

• If an activity is cancelled due to adverse weather, customers will be offered a new date or a full refund.
• If an activity cannot proceed because the minimum required number of participants is not met, customers may be offered a new date, an alternative activity or a full refund.

Medical or exceptional situations

Any exception to the standard cancellation terms is handled at our discretion or according to the applicable supplier's terms. Where a medical issue is raised, supporting documentation may be requested.

Different cancellation rules may apply where a third-party supplier or booking platform sets separate cancellation terms. In those cases, the supplier-specific terms shown at booking stage will also apply.

8. Weather, Availability and Service Changes

We reserve the right to amend, reschedule, replace or cancel a service where reasonably necessary due to weather conditions, operational constraints, safety concerns, supplier issues, force majeure or other events outside our reasonable control.

• Routes, timings, stops, vehicles or inclusions may change where reasonably necessary.
• We will try to inform customers of material changes as soon as reasonably possible.
• Where a service cannot be delivered and no suitable alternative is available, the customer may be offered rescheduling or refund in accordance with the applicable cancellation terms.

9. Liability

We aim to provide services with reasonable care and skill. However, to the fullest extent permitted by applicable law, we are not liable for loss, delay, inconvenience, injury, damage or expense caused by events outside our reasonable control or by third-party suppliers acting independently.

• We are not responsible for loss or damage to personal belongings during tours, transport or activities.
• For third-party services, the relevant supplier remains responsible for the performance of its own service.
• Nothing in these Terms excludes liability that cannot be excluded by law.

10. Website Use and Content

The content of this website is provided for general information and booking purposes. We may update, modify or remove content, product descriptions, pricing or availability information without prior notice.

• Customers must not misuse the website, attempt unauthorised access or use the website in a way that interferes with normal operation.
• All trademarks, branding, text, graphics and content on the website remain the property of their respective owners unless otherwise stated.

11. Privacy and Cookies

Personal data submitted through the website is handled in accordance with our privacy practices and applicable data protection law. The required privacy checkbox on an enquiry form confirms that you have read the Privacy Policy; it is not consent to receive marketing.

• Please review our Privacy Policy for more information about how personal data is collected and used.
• Please review our Cookie Policy for information about cookies and similar technologies used on the website.

A successful website-form submission confirms only that we have received an enquiry. It does not create a booking, reserve availability or confirm a private-tour itinerary. A service is confirmed only when the team provides the applicable confirmation and any required payment or booking steps have been completed.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Cyprus. Any dispute arising in connection with these Terms or the use of the website will be subject to the jurisdiction of the competent courts of Cyprus, unless mandatory law requires otherwise.

13. Contact Information

If you have any questions about these Terms & Conditions, a booking, or the cancellation policy, you may contact us using the details below:

• Company: Z.M. The Project Travel and Tour Ltd
• Email: info@project-cyprustours.com
• Phone: +357 95585582
• Address: Panteli Mixanikou 10, Office 3, 8046, Paphos, Cyprus

This Terms & Conditions page has been structured for website use and should be reviewed whenever booking flows, suppliers or commercial terms are updated.